This is the guide to help tenants setup utilities. Future tenants receive an e-mail from us a couple of weeks prior to Spring Semester ending with directions to transfer utilty service to avoid any disruptions.
This page lists all of the utility companies that service our properties and their contact information. Please click on the red utility company name to directly connect to that companies website. Please contact these companies 30-60 days in advance to transfer utilities for service.
[If you are moving into 1101, 1103, 1109 or 1111 Ashland, you do not need to setup water or sewage.]
Gas | Vectren Corporation | (800) 227-1376
Water | Indiana-American Water Company | (800) 492-8373
Sewage | See Below ↓
Electric | American Electric Power | (800) 672-2231
Cable | Xfinity | Jim Sigler (317) 491-0333 | AT&T | (800) 288-2020
The Muncie Sanitary District has changed the way they bill sewage, and we wanted to give you directions to make your setup seamless.
The tenant that puts the water bill in their name will automatically be the person who’s name the Muncie Sanitary District will input into their system. If that tenant wants to pay both water and sewage, or another tenant wants to pay sewage then they can pay the bill two ways:
*Setup an automatic ACH withdrawal out of the tenants checking account to have the bill paid each month. This can be done by filling out the ACH form (and a voided check) at the Muncie Sanitary Department, 300 N High St, Muncie, IN 47308, or calling the Muncie Sanitary Department at 765-747-4894.
*Register your account. This has to be done because the sewage bills are mailed to BestBSUrentals, and the tenant won’t get a copy of the bill otherwise. (Directions below on how to register your account.)
Please keep in mind that the sewage company bills three weeks after the water company. This means you will not get your first sewage bill until three weeks after you have received your first water bill.
How to setup e-billing and pay sewage utility bills:
1. Go to http://www.munciesanitary.org, and select pay a bill. The screen will look like this:
2. Click pay a bill (the green box), and it will take you to a screen that looks like this: (Click register now.)
3. Type Address
4. Once you have your address listed, check the box next to your bill. If you don’t see your name or your roommates name, your account has not been added. (Check back in a few days, or call the Muncie Sanitary District.) Click register select invoices, and setup your account.